Effective date: 2026-09-09
TrueTandem, LLC operates TruePicks. This Policy explains how we handle personal information in connection with our United States sports analytics service, including accounts, subscriptions, communications, and website technologies.
1. Information we collect
Account and membership information: email address, username or display name, any profile details you choose to provide, your declared U.S. residence and adult-eligibility confirmation, authentication and session records, plan status, usage allowances, and records of your choices and agreements.
We ask for your date of birth to check the adult-eligibility requirement. We retain the eligibility result and the date of your confirmation, not your full date of birth in your account profile.
Strategies and service activity: strategy settings and instructions, selected games, analysis requests and results, saved history, and use of service features. Information you enter into a strategy may itself contain personal information.
Billing information: purchase amounts, payment status, subscription and transaction references, payer contact information, and limited payment-method details received from our payment provider. Card details are collected through the payment provider's payment fields rather than ordinary TruePicks forms.
Technical information: IP address, browser and device information, access times, pages or features used, cookies and similar identifiers, and error or security logs.
Communications: information you send to support, privacy requests, communication preferences, and email delivery or failure records.
We obtain this information from you, through your use of the Service, and from providers that help operate payments, communications, and technical infrastructure.
2. How we use information
We use information to create and secure accounts, provide analyses and saved history, administer subscriptions and usage limits, process payments, answer requests, troubleshoot and improve the Service, prevent misuse, keep necessary business records, and meet legal obligations.
We send necessary account, security, service, and billing messages. Optional marketing is separate: where offered, you can choose whether to receive it and unsubscribe at any time. A marketing opt-out does not stop necessary non-promotional service messages.
3. Analysis processing and service providers
Our analyses use sports information, calculations, and strategy settings. Specialized computing providers may assist with processing these inputs or preparing explanations. Account contact details, login credentials, and payment card details are not needed for this analysis processing. Do not enter personal or sensitive information in free-text strategy instructions; instructions needed for an analysis may be processed with that analysis.
We disclose information as needed to providers supporting hosting, storage, account security, payments, communications, support, and analysis processing. Their access is limited according to the services they perform and applicable arrangements. Some providers, particularly payment providers, also handle information for their own legal or fraud-prevention obligations under their privacy notices.
We may disclose information when reasonably necessary to comply with law, protect rights and security, resolve disputes, or complete a merger, financing, reorganization, or sale of our business with appropriate protections. We may also disclose information at your direction, including content you deliberately publish through community features.
We do not sell personal information or share it for cross-context behavioral advertising. We do not use advertising pixels to build audiences for other companies. This does not prevent the operational disclosures described above.
Service providers may process information in locations where they operate. Offering TruePicks to U.S. users does not mean every system or support activity is located in the United States.
4. Cookies and your choices
We use cookies and similar browser storage for sign-in, security, subscription access, payment functionality, and remembering choices. Blocking necessary technologies may prevent parts of the Service from working.
Optional preference or analytics technologies, if offered, are identified in Cookie Settings and remain disabled until you choose to allow them. You can accept, reject, or change optional choices through the Cookie Settings link. Necessary technologies cannot be disabled through that control. Declining optional technologies does not prevent you from subscribing.
Cookie Settings explains the technologies in use, their purposes, providers, and lifetimes. Some technical or payment providers may recognize a browser across services for their own payment-security or fraud-prevention purposes; that processing is not treated here as advertising tracking.
We treat a recognized Global Privacy Control signal as a request to keep optional tracking disabled. We do not separately change settings in response to older browser "Do Not Track" signals. Browser cookie controls are also available, but clearing browser data can remove saved preferences.
5. How long we keep information
Retention depends on the information and why it is needed, not a single period for every record.
Account details, strategies, and analysis history are kept while reasonably needed to provide your account and saved features, subject to valid deletion requests and necessary exceptions. Canceling a paid subscription alone does not delete those records. We do not promise permanent storage of every strategy or result.
Billing and agreement records may be retained after cancellation for accounting, tax, dispute, consent-evidence, and other legal requirements. Support and technical logs are retained according to the needs of the relevant request, security investigation, or troubleshooting purpose. Minimal suppression records may remain to respect communication opt-outs.
We delete or de-identify information when it is no longer reasonably needed. Backup copies may remain until scheduled rotation, with use restricted to recovery and other necessary purposes. Legal holds and other applicable obligations can delay deletion of particular records. We do not promise immediate erasure from every system.
6. Access, correction, deletion, and other rights
Contact Sales@TrueTandem.com with the subject "TruePicks Privacy Request," or call 703.889.6003, to request access, correction, a copy, or deletion of your information. You do not need a dashboard export or deletion button to submit a request. We may need to verify your identity or an authorized agent's authority without collecting more information than reasonably necessary.
Depending on the laws applicable to you and to us, you may have rights to know how information is used, access or obtain a portable copy, correct or delete information, opt out of certain processing, limit certain uses of sensitive information, or appeal a denied request. We will respond within applicable legal deadlines, explain relevant exceptions, and not unlawfully discriminate against you for exercising a privacy right.
To appeal a denial where that right applies, reply to our decision or contact the same address with the subject "Privacy Appeal." You may also contact your state attorney general or other relevant privacy regulator.
7. Security and children
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No online service or storage system can be guaranteed completely secure.
TruePicks accounts are intended for adults, not children. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can investigate and take appropriate action.
8. Updates and contact
We may update this Policy and will revise its effective date. For material changes, we will provide notice through the Service or by email before applying the change where required, and obtain consent where legally required. A Policy update does not itself authorize a use requiring separate consent.
TrueTandem, LLC
520 Huntmar Park Drive, Suite A
Herndon, VA 20170, United States
Sales@TrueTandem.com | 703.889.6003